I’m not too happy with Best Buy right now. My new Tivo is on the fritz, so I called DirecTV to see if there was anything they could do to help me fix it. They told me that I should take it back to Best Buy and get a new one. I took it to Best Buy and they told me that they have a 30 day return policy and since I bought it 33 days ago, they couldn’t help me. THREE FRIGGIN DAYS!!! I’ve worked for places that take anything back, including things they don’t even sell. It makes the customers happy, and they come back enough to make up for the losses. Best Buy apparently figures it has enough customers that pissing them off isn’t a big deal.
DirecTV on the other hand, has been very helpful. They may even let me exchange it with them, even though I didn’t buy it from them. I have to contact Philips first to see if I can get it replaced as per the factory warrenty. The bad news is that it will probably cost me some money for that. If nothing else, I’ll have to ship the thing to the factory. Well, you win some – you lose some. I usually come out a winner, so I gotta take a loss sometimes too.